At gotravelbuddy.com, we are committed to providing you with a seamless and enjoyable travel experience. However, we understand that sometimes plans change. Below is our detailed refund policy for different services, including flights, hotels, car rentals, cruises, and vacation packages.
Flights booked through gotravelbuddy.com are subject to the policies of the respective airlines. Refund eligibility depends on the type of ticket purchased and the terms set by the airline.
Most discounted and promotional fares are non-refundable. If you cancel a non-refundable ticket, the ticket price will not be reimbursed, and no refund will be issued.
Refundable tickets can be refunded upon cancellation. However, airlines may charge a cancellation fee, which will be deducted from the refund amount. The refund process typically takes 7-14 business days, depending on the airline's processing time.
In the event your flight is canceled by the airline, you are eligible for a full refund. You will be notified of any such cancellations, and we will assist you in processing the refund.
Refunds for hotel bookings depend on the hotel’s cancellation and refund policies, which vary by property. It is important to review the cancellation terms at the time of booking.
Many hotels offer free cancellation up to a certain period before your check-in date (typically 24-48 hours). If you cancel within this window, a full refund will be provided.
Certain discounted or special rate bookings may not be refundable. If you cancel a non-refundable hotel reservation, no refund will be issued.
If you fail to check in on your scheduled date, the hotel may charge for the entire stay, and no refund will be provided unless otherwise specified in the hotel's terms.
Car rentals booked through gotravelbuddy.com are subject to the terms and conditions of the rental agency.
If you cancel your car rental booking within the cancellation period (usually 24-48 hours before pickup), you will receive a full refund. Cancellation policies may vary by rental company, so it’s essential to check the terms at the time of booking.
If you cancel after the free cancellation period or fail to pick up your vehicle, you may incur a cancellation fee or forfeit the full rental amount.
Any damages or issues arising from the rental will be handled according to the terms of the rental company. In such cases, you may be responsible for repair costs or fines.
Cruise bookings are subject to the cruise line’s cancellation and refund policies.
Some cruises offer free cancellation up to a certain number of days before departure, allowing a full refund. Please review the specific cruise line’s cancellation policy at the time of booking.
Certain discounted fares, promotions, or special packages may be non-refundable. In such cases, no refund will be provided if you cancel your booking.
If a cruise is canceled by the cruise line, you are entitled to a full refund or a rebooking option, depending on the cruise line’s policies.
Refunds for vacation packages, including flights, hotels, car rentals, and excursions, are based on the individual components' cancellation policies.
If you booked a vacation package with refundable elements, you may be eligible for a refund on the refundable components if you cancel within the specified time frame. For example, refundable hotels or flights.
Some parts of a vacation package, such as specific hotel rates or airline tickets, may be non-refundable. In such cases, cancellations or changes will not be eligible for a refund.
If any part of your vacation package is canceled by the service provider (such as a hotel or airline), you will be notified, and a refund or alternative arrangement will be offered depending on the service provider’s policies.
Once you request a refund, we will work directly with the service providers (airlines, hotels, car rental companies, cruise lines, etc.) to process your request. Refunds will be issued to the original payment method and may take 7-14 business days, depending on the type of booking and the provider’s processing times.
For any refund-related inquiries or assistance, please reach out to our customer service team. We are here to help you with any questions or issues related to your booking. Our team can guide you through the process and ensure a smooth experience.